Privacy Policy

Last updated: September 14, 2026

SayWide is a multilingual messaging service. This policy explains what we store to provide accounts, conversations, and optional AI features.

Information we process

We process account details, messages, images, files, voice messages, device sessions, friend and group relationships, and notification subscriptions. Profile photos and covers are optional.

Account recovery

You can verify an optional recovery email. We store the address privately and send it to our email delivery provider to deliver verification, password reset, and account security messages. Recovery links expire after 15 minutes and can be used once. Password resets preserve your chats and invalidate previous sign-ins. Deleting your account also removes its recovery email and tokens.

AI features

Translation, transcription, and reply suggestions are optional and disabled for new accounts by default. When you enable an AI feature, the needed content is sent to our AI provider only to perform that feature.

Help and support

Support stores the messages you choose to send in your request and, only if you opt in, basic browser and operating system categories, connection and Home Screen status, notification permission and recording support. It does not automatically attach your chats, account identifiers or browsing addresses. Requests are visible only to you and authorized support staff; internal investigation notes are restricted to staff. AI assistance is optional and also requires your account AI consent. When selected and available, only the necessary support conversation is sent to our AI provider; basic device status and internal notes are not sent. Support records are deleted after 90 days without updates and are removed when you delete your account. Do not include passwords, verification codes or other people’s chats.

Retention and security

Default retention is up to 180 days for messages and 90 days for media and voice messages, subject to service settings and legal obligations. We use access controls and encrypted connections to protect data.

Your choices

You can change your profile, language, AI and notification settings in the app. Remote device wipe clears SayWide data on the selected device and signs it out; it does not erase server records. You may request account deletion at any time.

Contact

Questions or privacy requests: support@saywide.ai.

隱私權政策

SayWide 會處理帳號、訊息、媒體、裝置登入與通知資料，以提供聊天服務。AI 翻譯、語音轉文字與回覆建議均為選用功能，新帳號預設關閉。啟用時，必要內容會送往 AI 服務供應商完成該項功能。

您可在 App 內調整設定或申請刪除帳號；遠端清除只會清除指定裝置上的 SayWide 本機資料與登入狀態，不會清除伺服器紀錄。

客服與問題回報

客服只保存您自行送出的回報內容；經您勾選同意，才附上瀏覽器與系統類別、連線、主畫面模式、通知權限與錄音支援等基本狀態，不會自動附上聊天內容、帳號識別資料或瀏覽網址。只有您與獲授權的客服人員可查看回報，內部調查筆記僅供工作人員查看。AI 協助為選用功能，也須符合帳號 AI 同意設定；勾選且服務可用時，才將必要的客服對話交由 AI 服務供應商處理，不會送出裝置狀態或內部筆記。客服紀錄在 90 天沒有更新後刪除，刪除帳號也會移除客服紀錄。請勿填入密碼、驗證碼或他人的聊天內容。

您可選擇綁定並驗證找回帳號的 Email。此地址不公開，會交由寄信服務供應商寄送驗證、密碼重設及帳號安全通知。復原連結 15 分鐘內有效且只能使用一次；重設密碼保留聊天紀錄並讓舊登入失效。刪除帳號也會移除其復原 Email 與憑證。